(a) You have the right to cancel your order till you get a confirmation call. Once confirmed, you shall not cancelyour order.
(b) Even though unlikely, if any item in your cart is unavailable, you will be informed about this through the number you have provided us. In such an event you will be entitled to cancel the entire order and shall beentitled to a refund in accordance with our refund policy.
(c) We reserve the rights to cancel your order if:
i. Address provided by You is outside our delivery zone;
ii. You fail to attend our confirmation call;
iii. You fail to give enough information, direction at the time of delivery;
iv. Unavailability of cart items;
v. Failure due to any unforeseen reason or any attributable to the vendor.
|Process||Payment method||Refund source||TAT|
|Order Edit /Cancellation/Compensation/Payment Failure||Net Banking||Source||5-7 Business Days|
|Debit/Credit Cards||Source||5-7 Business Days|
|UPI||Source||5-7 Business Days|
|Amazon Pay (Wallet)||Source||5-7 Business Days|
|Amazon Pay (CC/DC/NB)||Source||5-7 Business Days|
|Phone Pe (Wallet)||Source||5-7 Business Days|
|Phone Pe (CC/DC/NB)||Source||5-7 Business Days|
|Wallets-Paytm/Mobikwik/Freecharge||Source||5-7 Business Days|
|Lazy Pay||Source||5-7 Business Days|
|Sodexo||Source||5-7 Business Days|
Provided the same is communicated to Potafo Customer Care through the Platform before the Order is marked delivered.